Provider profile
North Alabama Restorations Inc.
Provider snapshot
What this listing says
Huntsville-area homeowners dealing with water or fire damage who want a single company to handle mitigation, mold work, reconstruction, and insurance coordination under one roof.
Best for
- Huntsville, Madison, Decatur, and Athens homeowners who need water damage mitigation and full rebuild handled by one company.
- Insurance claim situations where you want a restoration company that coordinates directly with your adjuster and handles the paperwork.
- Larger or multi-phase projects like full kitchen renovations, structural changes, or fire damage rebuilds where dedicated project management matters.
- Homeowners who suspect mold after water damage and want inspection and remediation available from the same team already on site.
- Commercial property owners needing emergency restoration with 24/7 response across North Alabama.
About this company
North Alabama Restorations is a full-service restoration company based in Toney, Alabama, serving the greater Huntsville metro area. Their primary identity is water and fire damage restoration, but they also handle mold inspection, mold remediation, and full reconstruction. Owner Mark Jewell runs a sizable operation with dedicated project managers, estimators, mitigation crew chiefs, and a contents division.
What stands out is the breadth of their in-house capabilities. They handle the entire damage-to-rebuild cycle: emergency mitigation, packout and contents storage, mold work, reconstruction, cabinetry, and even remodeling beyond the original damage scope. They use containment and HEPA air filtration on mold jobs. They also coordinate directly with insurance carriers and were named a Top 5 USAA PDRP contractor in 2022. One reviewer reported that Jimmy and Shalynn honestly told her she had no mold and saved her over $8,000 in unnecessary encapsulation work.
The company is IICRC-certified, BBB accredited with an A+ rating, and holds Alabama contractor license 40446. They list a large team on their website, including multiple project managers, crew chiefs, and estimators, which suggests a mid-size operation rather than a one-truck outfit.
Google shows 4.4 stars across 111 reviews. That rating is dragged down by a cluster of billing and warranty complaints, but the volume of detailed five-star reviews describing multi-phase restoration projects suggests the company delivers strong results on larger jobs.
Services
Service area
Headquartered in Toney, Alabama. Serves Huntsville, Madison, Athens, Decatur, Hazel Green, Meridianville, Harvest, New Market, Owens Crossroads, and Hampton Cove. The listed service area covers a roughly 30-mile radius across North Alabama's Madison and Limestone counties.
Review consensus
Gary Wise is the most frequently named staff member, praised across at least six reviews for daily communication, patience, and managing complex multi-phase projects. Chris Russell appears in four reviews as a mitigation crew chief known for reliability and keeping customers informed. Carl Street, Jimmy Ramirez, and Shalynn Wise also receive individual praise. Dre Cheatam is highlighted for insurance coordination. Jordan gets called out for hard work on mitigation. Several reviewers specifically mention the company exceeding expectations on reconstruction quality, with one describing a wall removal and kitchen renovation that was flawless. A recurring theme is that insurance companies refer customers to NAR, and those referrals lead to positive outcomes.
6 found across 111 total reviews at 4.4★. The most detailed complaint comes from a customer who describes a complete lack of upfront pricing for equipment placed in their basement after minor flooding. They disconnected the equipment after two days, were billed $1,079 nearly a month later, and found overcharges for extra days and an excessive number of air movers. The owner responded by referencing a BBB complaint but did not address the specifics publicly. A second reviewer describes antiques returned broken and uncleaned after a packout, calling the company fraudulent. The owner's response cited industry-standard procedures but did not acknowledge the damage claims. A third reviewer reports being harassed daily for payment while insurance was still processing, plus paint spilled in the driveway and screws left on the roof. Two other one-star reviews mention warranty work never completed and a voided warranty for installation issues. One review is a single word with no details.
Three of the six negative reviews mention aggressive payment collection or pressure tactics: one was called repeatedly to sign a satisfaction document, another was harassed daily for payment, and a third was called about money while warranty issues went unaddressed. This suggests a billing and collections process that runs ahead of customer satisfaction. The owner response rate on recent negatives is only 33%, and the two responses that exist are generic, referencing BBB complaints or offering phone numbers rather than engaging with specifics.
Gary Wise (Senior Project Manager — consistently positive across six or more reviews for communication, patience, and project coordination). Chris Russell (Mitigation Crew Chief — positive across four reviews for reliability and customer communication). Carl Street (Estimator/Project Manager — positive, praised for being informative and helpful). Jimmy Ramirez (Mitigation Crew Chief — positive, praised for honesty and fast response). Shalynn Wise (Mitigation Crew Chief — positive, praised for being personable and thorough). Dre Cheatam (Estimator — positive, praised for insurance coordination). Jason Houck (Project Manager — positive, praised for timeliness and daily progress checks). Jordan (Mitigation — positive, praised for hard work). Casey (Project Manager — positive, praised for attentiveness and clear communication). Brandon Lovelace (Senior Estimator — positive, praised for insurance process guidance). Matt/Matthew (Business Development — positive, praised for same-day assessments and helpfulness). Camden Harrington (mentioned as courteous during measurements). Lynn Gann (positive, made process easy). Horacio (crew member — positive, praised alongside Jason for painting work). Mark Jewell (Owner — positive, praised for caring and responsiveness on a $56K project).
For large restoration projects, especially insurance-driven water or fire damage, NAR delivers strong results. Ask for Gary Wise or Chris Russell if your project involves mitigation and reconstruction. Get all pricing in writing before equipment is placed, and do not sign any satisfaction documents until you have confirmed all work is finished to your standards.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The company that finds the mold also profits from removing it. Consider getting a second opinion from an independent mold inspector before agreeing to remediation work.
- Multiple reviewers report aggressive payment collection and pressure to sign satisfaction documents before work is fully resolved. Ask for written pricing and payment terms before any equipment is placed in your home.
- One detailed 1-star review describes a lack of upfront pricing for equipment rental, with daily rates only disclosed after the fact. Get itemized cost estimates in writing before services begin.
- The 4.4-star rating with 6 recent one-star reviews suggests a pattern of billing disputes that the generally positive project management experience does not fully offset.
- Their service area covers 10 cities across North Alabama. Confirm response times for locations farther from their Toney headquarters.