Provider profile
SERVPRO of Anniston Gadsden and Marshall County
Provider snapshot
What this listing says
Homeowners and businesses across Calhoun, Etowah, and Marshall Counties dealing with mold after water damage, backed by a SERVPRO franchise with 4.8 stars across 181 reviews and zero recent complaints.
Best for
- Homeowners in the Anniston, Gadsden, or Rainbow City area who need mold remediation tied to an existing water damage problem.
- Commercial property managers in Calhoun or Etowah County who need a single contractor to handle water extraction, mold cleanup, and rebuild under one scope.
- Buyers who want 24/7 emergency response and same-day crew deployment for mold discovered during water damage mitigation.
- Property owners dealing with post-storm or post-flood mold who need a company with documented experience in large-scale disaster recovery.
About this company
SERVPRO of Anniston, Gadsden and Marshall County operates out of Rainbow City, Alabama, covering Calhoun, Cleburne, Cherokee, Etowah, and Marshall Counties. Mold remediation is one piece of a broader restoration operation that also handles water damage, fire damage, storm cleanup, and construction. They do both mold testing and mold remediation, which creates a financial conflict of interest you should understand before hiring them for both.
Nothing about their mold-specific approach stands out from other SERVPRO franchises. The website describes standard restoration services and references IICRC S500 standards for water damage. Where this franchise distinguishes itself is in disaster response scale: reviews confirm they deploy crews to hurricanes and tornadoes across multiple states, and several reviewers describe same-day emergency response to after-hours calls.
Chris and Jenny Lamey purchased this franchise in 2016. They hold an A+ BBB rating and belong to the Calhoun County Chamber of Commerce. The team references IICRC certification and ongoing training at SERVPRO's corporate facility. Reviewer Danny Pressley specifically praised Dennis Anderson's crew for tornado recovery work in Jacksonville in 2018, and the franchise has built a stable roster of named field staff who appear across years of reviews.
4.8 stars across 181 Google reviews with zero complaints in the last 18 months is an unusually clean record. Most of those reviews describe water damage and fire restoration work rather than mold-specific jobs, so the mold track record is harder to evaluate from reviews alone.
Services
Service area
Headquartered in Rainbow City, Alabama. Covers Calhoun, Cleburne, Cherokee, Etowah, and Marshall Counties. Specific cities listed include Gadsden, Anniston, Oxford, Jacksonville, Albertville, Attalla, Piedmont, Alexandria, Weaver, Ohatchee, Hokes Bluff, Glencoe, Southside, Altoona, Sardis City, Wellborn, Saks, and Arab. Also deploys crews to out-of-state disaster sites.
Review consensus
Kyle Hamby draws the most consistent praise as production manager, with reviewers calling out his communication, follow-through, and hands-on presence across water, fire, and mold jobs. Max Bruce appears frequently as a responsive sales representative who sets up emergency responses within hours. Dennis Anderson earned detailed praise for tornado recovery leadership. Talisha, Shane, Chuck, and Simon also receive individual recognition. Reviewers consistently highlight same-day or next-day response, crews who stay late to finish emergency work, and clear communication throughout multi-day jobs. One reviewer (Lois Gaskin) specifically described Kyle's mold cleanup work followed by Nathaniel Sweet handling the rebuild. Multiple reviewers mention the team coordinating directly with insurance adjusters.
0 found across 181 total reviews at 4.8★. No recent 1-star reviews to evaluate. The company has zero negative reviews (3 stars or below) in the last 18 months across 181 total reviews at 4.8 stars.
The review profile skews heavily toward water damage and fire restoration. Only one review (Lois Gaskin, February 2025) specifically mentions mold cleanup. The absence of negative reviews over 18 months across 181 reviews is unusual and worth noting, though it does not necessarily indicate review manipulation. The franchise deploys crews to out-of-state disasters (Hurricane Laura in Louisiana, storms in Maine, Kansas City, Wilmington), which generates some reviews from non-local customers.
Kyle Hamby (production manager — positive, praised repeatedly for communication and follow-through). Max Bruce (sales representative — positive, praised for fast response and community involvement). Dennis Anderson (crew leader — positive, praised for tornado recovery leadership). Talisha / Takisha Stubbs (service tech — positive, praised for being informative and genuine). Wade (manager — positive, praised for daily check-ins during multi-day jobs). Shane (technician — positive, praised for toilet installation and floor replacement). Chuck (technician — positive, paired with Shane on rebuild jobs). Laguan (technician — positive, praised for treating each home like his own). Simon (coordinator — positive, praised for prompt communication). Mel (crew leader — positive, praised for emergency water response). Corey (technician — positive). Sara (technician — positive). Jerrod (technician — positive). Mark (technician — positive, praised for carpet removal during water damage). Kim (technician — positive, paired with Mark). Lorin (office staff — positive, praised for answering questions patiently). Theresa (office staff — positive, praised for returning calls promptly). Jason (technician — positive). Tanner (technician — positive). Sean (technician — positive). Cody (technician — positive). Jasmine (mitigation team — positive). Autumn (mitigation team — positive). Carly (mitigation team — positive). Nathaniel Sweet (rebuild crew — positive, praised for courtesy during mold rebuild). Julie (staff — positive, praised for being helpful). Joana (technician — positive, praised for out-of-state disaster work). Hannah (technician — positive). Chris Lamey (owner — positive, praised for odor diagnosis knowledge).
This franchise has a strong track record for water and fire restoration with a deep bench of named staff who earn individual praise. For mold specifically, ask for Kyle Hamby as your production manager since he has a confirmed mold cleanup reference. Get an independent mold test before accepting their remediation scope, and ask them to detail the specific containment and remediation steps they plan to use for your job.
Keep in mind
- They do both mold testing and mold remediation. The same company that tells you how bad the problem is also profits from fixing it. Get an independent mold assessment before committing to their remediation scope.
- Most of their 181 reviews reference water damage and fire restoration, not mold work specifically. The mold track record is harder to verify through reviews alone.
- As a SERVPRO franchise, pricing and processes follow the national brand's framework. Franchise operations can mean less flexibility on pricing compared to independent operators.
- Their listed service area spans five counties. Confirm response time to your specific location before hiring, especially for jobs outside Calhoun or Etowah County.
- The website does not describe specific mold remediation equipment or methods beyond general IICRC references. Ask what equipment and containment approach they use for your specific situation.