Provider profile
SERVPRO of Montgomery
Provider snapshot
What this listing says
Montgomery homeowners dealing with water damage that has turned into mold, where a single company can handle mitigation, remediation, and full reconstruction under one roof.
Best for
- Montgomery, Prattville, and Eastchase homeowners who need mold remediation after water damage and want one company to handle the full cycle from drying to rebuild.
- Commercial property owners needing rapid mold response with insurance coordination already built into the process.
- Homeowners facing large-scale mold jobs that require containment, contents packout, and reconstruction, where managing multiple contractors would add complexity.
- Buyers who want a family-owned franchise with a long local track record rather than a newly opened operation.
About this company
SERVPRO of Montgomery is a restoration franchise on Troy Highway that handles mold remediation as part of a broader water, fire, and storm damage operation. Owned by brothers Bruce and Brian Bowen since 2004, the franchise traces back to 1977 when their parents Barry and Beth Bowen started it. They serve both residential and commercial properties across Montgomery, Prattville, and surrounding communities.
What stands out is the depth of their operation. They have IICRC-certified Applied Microbial Remediation Technicians on staff, and their mold process includes containment, HEPA vacuums, air scrubbers, and antimicrobial treatments. Because they also run a full construction division, they can tear out mold-damaged drywall and rebuild it without bringing in a separate contractor. That end-to-end capability is the main draw.
The Bowen family has deep roots in the Montgomery area. They are actively involved with MAX4Kids, Family Sunshine Center, United Way, and Habitat for Humanity. The company claims more than a century of combined restoration experience across their staff, which tracks given the volume of named employees showing up in reviews.
At 4.8 stars across 322 Google reviews, this is a strong rating for a restoration company. Most negative feedback targets communication and billing rather than the quality of the actual remediation or reconstruction work.
Services
Service area
Based at 5939 Troy Highway in Montgomery, Alabama. Serves Montgomery, Centennial Hill, Maxwell Air Force Base, Garden District, Wynlakes, Eastchase, Arrowhead, Country Downs, Highland Park, Chisholm, and Prattville. Reviews confirm work across Montgomery proper and surrounding neighborhoods like Lagoon Park and Halcyon.
Review consensus
Josh Hall is the most frequently named staff member, praised across multiple reviews for managing reconstruction projects with patience and clear communication. Ginger Han gets repeated praise for speed, with one reviewer noting she completed nearly an entire interior rebuild in a month after the homeowner had been displaced for nine months. Ken Jackson is cited multiple times for mitigation management, with reviewers praising his attentiveness and crew leadership. Shameka and the contents team draw consistent praise for care and efficiency during packouts. Chris Watkins is named by multiple reviewers for kindness and patience during reconstruction, including with a 93-year-old homeowner. Heith is mentioned across several reviews for managing HVAC cleaning and remediation cases. The pattern is clear: individual staff members build strong relationships with homeowners, and reviewers frequently name specific people rather than just praising the company generically.
3 found across 322 total reviews at 4.8★. Michael Brown (1-star, Feb 2026) praised the actual water damage work but was blindsided when the company threatened to lien his house over an insurance payment delay. He never received an email, only calls from an unrecognized number that blended with spam. The owner response acknowledged the communication gap and offered a direct contact. M Bryant (1-star, Mar 2025) documented a long list of issues: mitigation staff not notifying her when entering the home despite a security system, the front door left wide open with the crew gone, and the contents team returning items with furniture missing or broken. She praised Josh Hall on the reconstruction side but found the mitigation and contents experience poor. The owner response confirmed their Construction Operations Manager Anthony Metz was in contact. Monifa (1-star, Jan 2025) described half-finished work after a flood. The owner response noted they could not find a matching job in their records. Charde Evans (2-star, Jan 2025) gave the dryout crew high marks, specifically Monte Turpin, but said project manager Mike Radcliff dismissed her mold concerns and called her a drama queen. This was the deciding factor in taking the reconstruction work elsewhere. The owner response directed her to Steven Murphy.
The split between field work and office/management is the defining pattern. Every negative reviewer acknowledges the hands-on crews did good or acceptable work. The complaints land on communication, billing, and how management treated concerns. The owner responds to 100% of recent negatives with personalized replies naming specific managers to contact, which suggests they take complaints seriously at the ownership level even when frontline management falls short.
Josh Hall (reconstruction project manager — praised in multiple reviews for patience, communication, and quality). Ginger Han (project manager — praised repeatedly for speed and communication). Ken Jackson (mitigation/restoration manager — praised by multiple reviewers for crew leadership and attentiveness; one negative reviewer praised his mitigation work but faulted his staff's communication). Chris Watkins (reconstruction PM — praised by multiple reviewers for kindness and patience). Shameka/Shemeka (contents team lead — praised in multiple reviews for care and efficiency). Heith (mitigation/remediation manager — praised in several reviews for managing cases). Monte Turpin (crew chief — praised by Charde Evans for dryout work). Maricella (contents team — praised for communication and two-day packout). Lamar Rudolph (praised for respectfulness and crew leadership). Paul Williams (mitigation — praised for explaining the process). Todd Cole (project manager — praised for reconstruction). Sheree/Sherri Adams (estimator — praised for reconstruction coordination). Mike Radcliff/Michael Radcliff (project manager — one negative reviewer says he called her a drama queen and dismissed mold concerns; one positive reviewer praised his communication and care). Anthony Metz (construction operations manager — named in owner response to M Bryant). Matt Martin (named in owner response to Michael Brown). Jose (contents manager — praised). Carl (praised in multiple reviews). Trumont (praised in multiple reviews). Robert (praised for emotional support). Elena (scheduling — praised for timeliness). Julie Farah (praised for navigating insurance and bank processes).
Ask for Josh Hall, Ginger Han, or Ken Jackson if your project involves reconstruction or mitigation. Confirm in writing who your project manager will be and how they will communicate with you. The field crews consistently earn praise, but you should stay actively involved in the billing and insurance coordination side rather than assuming the office will keep you informed.
Keep in mind
- Several recent complaints describe a disconnect between the field crews (who get high marks) and the office or billing side. One reviewer had their lien threatened over an insurance payment delay caused by a mortgage company mix-up. Communication from the office may require your active follow-up.
- SERVPRO does not perform independent mold testing. You will need a separate inspector to confirm mold presence before remediation and to verify clearance afterward. Ask who they recommend and whether they have any financial relationship with that inspector.
- One reviewer described a project manager, Mike Radcliff, dismissing mold concerns and calling her a drama queen. Another reviewer praised the same person. Your experience with individual project managers may vary, so ask upfront who will manage your project.
- As a national franchise, the local experience depends heavily on the Bowen family's operation. The corporate website uses generic language that may not reflect what the Montgomery office actually does on your specific job.