Provider profile
Restoration 1 of Conroe
Provider snapshot
What this listing says
Conroe-area homeowners dealing with water damage that has turned into a mold problem, where one company handling both speeds up insurance claims.
Best for
- Homeowners in Conroe, Spring, Montgomery, or Magnolia dealing with water damage or post-water mold growth.
- Property owners who want one company to handle water extraction, drying, and mold remediation in a single scope of work.
- Insurance-claim situations where you need a restoration company that documents damage in the format adjusters require.
- Multi-property owners dealing with repeated water events who need a consistent team across jobs.
- Homeowners who discovered mold after Hurricane Beryl or similar storm flooding.
About this company
Restoration 1 of Conroe is a franchise location in Conroe, TX, owned and operated by Shain Mann and Shanan Gajeske since 2016. They handle water damage, fire damage, mold remediation, and trauma cleanup for both residential and commercial properties. The Conroe franchise serves Conroe, Spring, Montgomery, Magnolia, Dobbin, and Willis.
Shain Mann holds a Triple Master Certification through the IICRC, which covers water, fire, and mold restoration. The team also carries IAQA credentials. They offer free water checks to assess how far water has traveled before a homeowner decides whether to file an insurance claim or pay out of pocket. One reviewer, an insurance adjuster, noted that the team produced accurate documentation that made the claims process straightforward.
Restoration 1 is a national franchise brand founded in 2008 and franchising since 2009. The corporate site calls itself the largest independent restoration company in the country. The Conroe location operates as a locally owned franchise within that network, which gives them access to national-level training and surge resources while keeping day-to-day decisions local.
Services
Service area
Headquartered in Conroe, TX. Their website names Conroe, Spring, Montgomery, Magnolia, Dobbin, and Willis as service areas. The About page also references the broader surrounding areas without specifying exact boundaries.
Review consensus
Shain Mann draws the most mentions across reviews, praised for his knowledge and hands-on involvement. Desi (also referred to as Desnekka) is named in four reviews spanning 2018 for identifying problems and communicating clearly with homeowners. Devon is mentioned alongside Shane in 2020 reviews for quality finish work. Courtney earned praise from Kaleigh Childs for walking a family member through the process. Ronnie Mann (called Bub) is highlighted for friendly, responsive water cleanup. An insurance adjuster (Jason Scott) specifically praised Shain, Mary, and Shanan for producing accurate documentation. Reviewers consistently note same-day or next-day response times, willingness to work with insurance companies, and respectful treatment of property.
0 found across 30 total reviews at 4.6★. No negative reviews exist in the last 18 months. Across 30 total reviews at 4.6 stars, the data set contains no complaints to analyze. The 4.6 rating (rather than 5.0) indicates some lower-rated reviews exist historically, but none fell within the 18-month recency window.
The review timeline shows clusters around 2018 and 2020, with a gap and then new activity in 2025-2026. Several of the named staff from 2018 reviews (Shain, Desi, Shane) still appear in recent reviews or on the About page, suggesting team stability. The 4.6 rating with zero recent negatives indicates the company is either performing well currently or generating low review volume overall, making it hard to draw strong conclusions.
Shain Mann (owner, IICRC Triple Master — consistently praised for knowledge and responsiveness). Shanan Gajeske (co-owner — praised by an insurance adjuster for accurate documentation). Mary (office/coordination — praised by insurance adjuster for smooth process). Desi/Desnekka (field tech — praised for identifying problems and hands-on work). Devon (field tech — praised for quality finish work). Courtney (coordinator — praised for communication and guiding clients through the process). Ronnie Mann/Bub (field tech — praised for friendly, responsive water cleanup). Nikki (field tech — praised for providing insight during initial assessment).
With zero complaints in the last 18 months and consistent staff names spanning years of reviews, Restoration 1 of Conroe looks stable. Ask for Shain directly if you want the owner involved in scoping your job. Get an independent mold test before agreeing to their remediation estimate, since they do both testing and remediation.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and fixes the mold has a financial incentive to find more. Consider getting an independent mold test before committing to their remediation scope.
- This is a franchise of a national brand, not an independent local company. Corporate marketing language on their website does not always reflect what the Conroe location specifically offers.
- Their website references serving Willis and uses a San Antonio mention that looks like a template error, which suggests some franchise website content is auto-generated rather than locally written.
- With only 30 Google reviews over roughly 10 years of operation, the review volume is low. Most of the reviews are from 2018-2020, with a modest pickup in 2025-2026.
- Their Google category is water damage restoration, not mold remediation. Mold work is one of several services, not their sole focus.