Provider profile
Neighborly
Provider snapshot
What this listing says
Montgomery-area homeowners dealing with water damage who want a restoration company that also handles mold remediation and offers a claimed 90-minute emergency response.
Best for
- Montgomery, Prattville, or Pike Road homeowners who need water damage restoration with same-day response.
- Situations where water damage has already led to mold growth and you want one company to handle both extraction and remediation.
- Homeowners who need personal belongings professionally packed out and stored during restoration work.
About this company
Neighborly Restoration is a water damage and mold remediation company based in Montgomery, Alabama. Their primary identity is water damage restoration, with mold remediation as an added service. They claim IICRC certification and advertise a 90-minute emergency response window.
Their website describes a specific equipment lineup: LGR dehumidifiers, desiccant dehumidifiers, high-velocity air movers, thermal imaging cameras, and moisture meters. For mold work, they describe containment with polyethylene sheeting, negative air pressure using HEPA-filtered air scrubbers, and antimicrobial treatment of affected surfaces. They also offer content pack-out services with a climate-controlled storage facility, which is less common among smaller restoration outfits.
Services
Service area
Headquartered in Montgomery, Alabama. They list service coverage for Prattville, Millbrook, Wetumpka, Pike Road, Hope Hull, and Deatsville, all within the greater Montgomery metro area.
Review consensus
The consistent theme across the few reviews with text is friendliness and approachability. Brittain Norrell highlighted communication and response times. Mehmet described the crew as friendly and easygoing. Brandon George and Richard Keating jr gave brief but strong endorsements. No reviewer mentioned specific equipment, techniques, or named individual staff members.
0 found across 25 total reviews at 5.0★. No negative reviews found in the last 18 months. Without complaint data, there are no patterns to report.
The review profile raises questions. Of 25 reviews, the majority have no text at all, and a large cluster appeared within a few weeks in April 2024. Many reviewers have only 1-2 total Google reviews. None are Local Guides except one text-free rating. This pattern is not proof of anything, but it is unusual for a restoration company to have this many text-free ratings concentrated in such a short window.
No individual staff members are named in any reviews.
There is not enough review detail to assess the quality of their actual restoration or mold work. The 5.0 rating looks strong on the surface, but it is built almost entirely on text-free ratings with limited reviewer history. If you hire them, ask for references from recent water damage or mold jobs where you can see before-and-after documentation.
Keep in mind
- They do both mold testing and mold remediation, which is a conflict of interest. The same company that tells you mold exists also profits from removing it. Ask whether they will accept a third-party inspection report or recommend an independent inspector.
- With only 25 Google reviews and nearly all of them text-free 5-star ratings, there is very little independent detail about actual job quality, timelines, or pricing.
- The 90-minute response time is a marketing claim on their website. Confirm availability and response time for your specific location before committing, especially in outlying areas like Deatsville or Wetumpka.