Provider profile
PuroClean of Mobile
Provider snapshot
What this listing says
Mobile-area homeowners and property managers who want a multi-location PuroClean franchise where Jerry Hamilton personally handles emergency response and stays on-site through completion.
Best for
- Mobile County homeowners dealing with water damage or mold who want fast emergency response from a restoration company where the same person (Jerry Hamilton) handles the initial assessment and stays through completion.
- Property managers and apartment complexes in the Mobile area who need a reliable on-call restoration partner, as multiple property management reviewers praise Jerry's responsiveness and consistent follow-through.
- Homeowners who need both mold remediation and reconstruction handled by one company, since PuroClean of Mobile runs both divisions under the same roof.
- Commercial property owners in coastal Alabama who need restoration services that work directly with insurance carriers throughout the claims process.
About this company
PuroClean of Mobile is one of several Alabama PuroClean franchises owned by Hunter Jones, who also operates locations in Birmingham, Tuscaloosa, Huntsville, and Montgomery. The Mobile office sits at 713 Lakeside Drive West and serves Mobile County communities including Chickasaw, Prichard, and Saraland, with the website also listing Daphne, Fairhope, Foley, and Moss Point across Mobile Bay and into Mississippi.
The website describes a detailed mold remediation process: IICRC-certified technicians set up containment with HEPA air filtration devices to prevent cross-contamination, remove compromised materials, clean all surfaces with HEPA vacuums and EPA-registered disinfectants, then recommend a clearance test. For water damage, they use their QuickDry System with infrared cameras, moisture meters, commercial-grade air movers, and dehumidification equipment. They also handle fire and smoke restoration, biohazard cleanup, and reconstruction.
Hunter Jones founded PuroClean of Birmingham in 2014 after working in third-party claims management and commercial banking. He holds IICRC certifications in WRT, ASD, FSRT, AMRT, and OCT. The Mobile location is run day-to-day by General Manager Laura Smitherman, who has 15+ years of restoration experience and joined in 2017. Eric Brown serves as Mitigation Manager with 20+ years in the industry. The field operations are led by Jerry Hamilton, who dominates the review history and handles both sales and emergency response.
The 4.7-star rating across 49 Google reviews is strong. No negative reviews exist in the last 18 months. The review pool includes several Local Guides and established Google accounts, with Jerry Hamilton named by name in roughly two-thirds of all reviews.
Services
Service area
Based at 713 Lakeside Drive West in Mobile, Alabama. The website lists service areas including Mobile, Chickasaw, Prichard, and Saraland in Mobile County. It also names Daphne, Fairhope, and Foley on the Eastern Shore, and Moss Point in Mississippi. That range spans roughly 70 miles from a single office.
Review consensus
Jerry Hamilton is the dominant figure in PuroClean of Mobile's reviews. Amber Stroud (26 reviews, Local Guide) praised Jerry for showing up fast. Sam Morris (13 reviews, Local Guide) called Jerry and his team 'very knowledgeable and very kind.' Suzan Williams named Jerry and his crew (Ieasha, Ernest, Erica, and Kendrell) for courteous, timely cleanup. Bethany Mathers and Ashley Benitez, both property managers, praised Jerry for being consistently on time and available. Mike Buford described Jerry arriving on-site in 15 minutes, immediately assessing and mobilizing a crew. James Ray said Jerry responded on a Sunday and had a crew working by that afternoon. Cathi Gollotte praised Jerry and his team for fire damage cleanup and repair, noting Jerry installed an electrical outlet himself. Elizabeth Perry and Kristin Moran both described Jerry responding after hours. Dawn Beasley and Robin Johnson, both referral sources, praised Jerry's responsiveness to their clients. In older reviews, Chris Lockett drew praise from Lisa Hollingsworth (16 reviews, Local Guide) for isolating water damage with moisture detection tools, and from Paul Taylor (14 reviews, Local Guide) for working late into the evening. Jennifer Ketterman praised Diriba and Carlos for cigarette smoke damage remediation. In 2026, Amber Stroud also named Eric for helping out.
0 found across 49 total reviews at 4.7★. No negative reviews (3 stars or below) exist in the last 18 months. The review data contains no complaint text to analyze.
The review base has an unusual concentration of property management and insurance referral sources. Bethany Mathers and Ashley Benitez review from an apartment complex perspective (Southern Oaks Apartments). Dawn Beasley, Robin Johnson, Kim Prehoda, Kimberly Coleman, and Reggia Chestang all describe referring clients or customers to Jerry, suggesting a network of insurance agents and property managers who use PuroClean as their go-to. This pattern indicates the company gets a significant share of its business through B2B relationships rather than direct consumer marketing. Sandra Hodges left a 5-star review with the text 'Never called me back,' which is contradictory and worth noting but does not constitute a negative review.
Jerry Hamilton (field lead/operations — positive, named across roughly two-thirds of all reviews for fast response, after-hours availability, on-site assessments, and insurance coordination). Chris Lockett (technician — positive, named in 2016 reviews by Lisa Hollingsworth and Paul Taylor for water damage restoration). Diriba (technician — positive, named by Jennifer Ketterman for smoke damage cleanup). Carlos (technician — positive, named by Jennifer Ketterman for smoke damage cleanup). Ieasha (technician — positive, named by Suzan Williams and Ieshia Henderson). Ernest (technician — positive, named by Suzan Williams and Ieshia Henderson). Erica (technician — positive, named by Suzan Williams and Ieshia Henderson). Kendrell (technician — positive, named by Suzan Williams and Ieshia Henderson). Eric (staff — positive, named by Amber Stroud in 2026).
Ask for Jerry Hamilton. He runs the field operations and nearly every reviewer who names a person names him. Get an independent mold test before agreeing to any remediation work, since PuroClean does both testing and remediation. The referral network from property managers and insurance agents is a credibility signal, but request a written estimate and compare it to at least one other bid.
Keep in mind
- They do both mold testing and mold remediation. The same company identifying your mold problem stands to profit from fixing it. Ask for an independent mold assessment before agreeing to a remediation scope.
- This is one of five PuroClean franchises Hunter Jones operates across Alabama. The owner is not based in Mobile full-time. Day-to-day operations run through Laura Smitherman and Jerry Hamilton, so ask who will manage your project.
- The website lists service areas stretching from Moss Point, Mississippi to Fairhope and Foley on the Eastern Shore. That covers a wide geographic range from a single office in Mobile. If you are on the edges of that territory, confirm response time before booking.
- One 5-star review from Sandra Hodges in 2022 states 'Never called me back' despite the high rating, which suggests at least one callback failure slipped through. The rest of the review history shows no similar complaints.
- No negative reviews exist in the last 18 months. That means there is no complaint data to evaluate. A clean record is a positive signal, but it also means you cannot see how the company handles problems.