Provider profile
Phoenix Restoration Services
Provider snapshot
What this listing says
Gulf Coast homeowners in Mobile and Baldwin County dealing with mold after water damage, especially those who want a locally owned restoration company that also handles asbestos and structural repairs under one roof.
Best for
- Mobile and Baldwin County homeowners dealing with mold growth after water intrusion, especially storm-related flooding common on the Gulf Coast.
- Property owners who need both mold remediation and structural repair handled by the same company, avoiding the coordination headaches of multiple contractors.
- Owners of older homes or commercial buildings that may have asbestos or lead paint issues discovered during mold or water damage work.
- Multifamily and commercial property managers across the Gulf Coast who need a single vendor for water, fire, mold, and hazmat restoration with GSA and ISNetworld compliance.
About this company
Phoenix Restoration Services is a locally owned restoration company based in Mobile, Alabama, founded in 2009. Their primary work is water damage, fire, and mold remediation, but they also do asbestos abatement, lead paint remediation, and post-disaster structural repair. They hold an Alabama general contractor license and operate across Alabama, Mississippi, and Louisiana. The owner, Edward, shows up frequently in reviews as someone who personally manages projects.
What stands out is the range of hazardous material work. Most mold companies in the Mobile area do not also handle asbestos and lead paint. Phoenix holds ADEM asbestos abatement licenses and Alabama Department of Public Health lead remediation credentials. Their mold remediation page lists a five-step process that includes HVAC duct cleaning and air quality testing as standard parts of the workflow. They mention using dehumidifiers, high-velocity air movers, moisture readers, and ozone machines. They are an IICRC firm with staff holding AMRT (Applied Microbial Remediation Technician) and Mold Remediation Specialist designations.
The team page claims over 200 years of combined experience across construction, emergency services, insurance, and environmental remediation. They are a GSA vendor and ISNetworld-listed, which means they pass third-party safety and compliance audits. Their membership list includes the Association of General Contractors (Mobile), Baldwin County Homebuilders Association, and the Gulf Coast Hospital Engineering Association, suggesting they handle commercial and institutional work alongside residential.
4.9 stars across 41 Google reviews is a strong rating. No reviewer has left fewer than 4 stars in the last 18 months. For a restoration company doing complex multi-trade work in a hurricane-prone region, that consistency is notable.
Services
Service area
Headquartered in Mobile, Alabama at 22 S Florida Street. Their website lists 14 service area cities across three states: Mobile, Theodore, Semmes, Dauphin Island, Daphne, Fairhope, Spanish Fort, Foley, Orange Beach, and Gulf Shores in Alabama; Pensacola in Florida; and Biloxi, Pascagoula, and Gulfport in Mississippi. The core service area is Mobile and Baldwin County. The tri-state claim is broad for a single-location company.
Review consensus
Edward (also referred to as Ed or Eddie) is the most frequently named person across all reviews. Reviewers credit him for fast personal response, hands-on project management, and going beyond the scope of work — one reviewer noted he identified a moisture source in under 10 minutes after other companies had failed for months, and another mentioned he troubleshot a leak at no extra charge. Tyson drew praise for attentiveness and going above and beyond on a roof and wall repair. Keith was highlighted by a Local Guide with 116 reviews for responsiveness and communication. Mary and Edward together were praised for communication throughout a full restoration. Susan Watt named Ed, Mary, Tyson, Bryan, Carmela, Melton, and Ladd by name after a fire restoration, calling their work excellent. Multiple reviewers emphasize the company's communication during stressful situations — fire recovery, hurricane damage, and mold discovery.
0 found across 41 total reviews at 4.9★. (0 found across 41 total reviews at 4.9 stars) No 1-star reviews exist for this company. No negative reviews of any kind appeared in the last 18 months.
The review base skews toward fire and water damage restoration rather than standalone mold work. Only one review (Erin Baldwin) specifically describes a mold remediation experience. Most of the praise centers on Edward's personal involvement, which raises a scaling question: as the company grows, will new customers get the same owner-level attention that drove these reviews?
Edward/Ed/Eddie (owner/project manager — consistently praised for responsiveness, hands-on involvement, and going beyond scope). Tyson (project lead — praised for attentiveness and follow-through on roof/wall repair). Keith (customer service — praised for communication and dependability). Mary (project coordination — praised alongside Edward for communication). Bryan (crew member — named in multi-person praise). Carmela (crew member — named in multi-person praise). Melton (crew member — named in multi-person praise). Ladd (crew member — named in multi-person praise). Ernie (crew member — one reviewer said to ask for him).
This is a strong small operation built around its owner, Edward. If you can get Edward personally managing your project, reviewers consistently report excellent results. Ask upfront who will be your point of contact and how involved Edward will be. With zero negatives in 18 months and a 4.9 rating, the track record is clean — but most of it reflects fire and water work, not standalone mold jobs.
Keep in mind
- Phoenix does both mold testing and mold remediation. That is a conflict of interest. The company that finds the mold should not be the same one paid to remove it. Ask for a separate independent inspector or get your own air quality test before and after.
- Their service area claims span three states — Alabama, Mississippi, and Florida — with 14 named cities on their website. For a single-location company based in Mobile, response times to Pensacola, Biloxi, or Gulfport may be significantly longer than for jobs close to home.
- The website is heavy on templated city pages (Dauphin Island, Daphne, Fairhope, etc.) that repeat the same content with different city names swapped in. This is an SEO strategy, not evidence of dedicated local crews in each city.
- 41 reviews over a company that has been operating since 2009 is a modest review volume. The rating is high, but the sample is small enough that a few bad experiences could shift it.