Provider profile
PuroClean of Huntsville
Provider snapshot
What this listing says
Madison and Huntsville homeowners dealing with water damage that has led to mold, especially crawlspace moisture problems where this franchise has documented experience installing ATMOX ventilation systems.
Best for
- Huntsville and Madison homeowners with water damage or crawlspace mold who want a single company to handle both assessment and remediation.
- Property managers and insurance-referred customers who need a restoration company that coordinates directly with carriers and documents the claims process.
- Homeowners with complex crawlspace moisture problems who want alternatives to standard encapsulation, such as ATMOX smart ventilation.
- Residential or commercial properties needing 24/7 emergency response for water, fire, or biohazard situations in the north Alabama corridor.
About this company
PuroClean of Huntsville is a PuroClean franchise based in Madison, Alabama, owned by Hunter Jones. The office sits at 156 Jetplex Ln and covers the Huntsville, Madison, Decatur, and Athens areas. Mold remediation is one of four core services alongside water damage mitigation, fire and smoke restoration, and biohazard cleanup. They handle both residential and commercial work.
What stands out is their crawlspace moisture work. Multiple reviewers describe Bruce Ashcraft and Kenny designing custom ventilation plans using ATMOX smart ventilation systems rather than defaulting to full encapsulation. Their website describes a QuickDry System that includes infrared cameras, moisture meters, and HEPA filtration devices for containment during remediation. They recommend third-party clearance testing after mold work, which is a good sign for a company that also does its own inspections.
The franchise holds IICRC certification and EPA Lead Safe certification. The website mentions BBB accreditation. Hunter Jones is listed as Owner/President, though Bruce Ashcraft and Kenny are the names that show up most in customer interactions going back to at least 2017.
4.8 stars across 78 Google reviews with zero complaints in the last 18 months is a strong record. The volume is modest, but the consistency is notable for a restoration company where unhappy customers are common.
Services
Service area
Headquartered at 156 Jetplex Ln in Madison, Alabama. The website claims coverage in Huntsville, Madison, Decatur, and Athens. Google reviews confirm work in Meridianville, Mountain Brook, and the broader Huntsville metro area.
Review consensus
Bruce Ashcraft is the name that appears most often. Reviewers describe him as responsive (one caller got a callback within 10 minutes on a Thursday evening), knowledgeable about crawlspace issues, and clear about explaining processes and pricing. Kenny draws similar praise for patience, willingness to spend time after hours answering questions, and honest advice that saved customers money. Brandon is named alongside Bruce in several recent reviews for attentiveness and detail. Multiple reviewers mention same-day or next-day response after insurance referrals. Several note that the crew moved furniture, cleaned up daily, and provided itemized estimates with photo documentation accessible through a private link.
0 found across 78 total reviews at 4.8★. No complaints at 3 stars or below appeared in the last 18 months. The review record across 78 total reviews at 4.8 stars contains no recent negative signal to analyze.
The franchise model typically means standardized training and equipment, but the personal involvement of Bruce and Kenny in customer-facing work gives this location a small-company feel. Reviewers consistently describe direct communication with these two rather than being routed through a call center or office staff. Several reviews mention insurance agent referrals as the source, suggesting strong relationships with local carriers.
Bruce Ashcraft (field lead / co-owner role — consistently positive). Kenny (field lead / co-owner role — consistently positive). Brandon (field technician — positive). Duke (field technician — positive). Alesha (pack-out / contents team lead — positive). Kischonn (field technician — positive). Jon (field technician — positive). Hunter Jones (owner — named on website, not in reviews).
Ask for Bruce or Kenny when you call. They are the names behind the positive reputation here, and reviewers consistently credit them by name for clear communication and honest scoping. Since PuroClean does both testing and remediation, get an independent mold assessment if the scope of work feels larger than expected.
Keep in mind
- PuroClean of Huntsville does both mold testing and mold remediation. A company that identifies the problem and sells the fix has a financial incentive to find more work. Consider getting an independent mold test before committing to their remediation scope.
- This is a franchise operation. The national PuroClean brand sets standards and training, but service quality depends on the local owner and crew. Hunter Jones runs this location.
- Their address is in Madison, not Huntsville proper. They claim to serve Decatur and Athens as well, which could mean longer response times for locations farther from their base.
- 78 reviews is a modest count for a company that has been operating for several years. The 4.8 rating is strong, but the sample size means a few bad experiences could shift it quickly.