Provider profile
Dry Fast of Huntsville - Water Damage Restoration
Provider snapshot
What this listing says
Madison and Huntsville homeowners dealing with water damage that has led to mold growth, who want an owner-operated crew that handles water mitigation, mold removal, and asbestos abatement under one company.
Best for
- Madison, Huntsville, and Decatur homeowners who need water damage dried out and any resulting mold handled by one company.
- Homeowners who want an owner-involved experience. Garrett is personally named in more than a dozen reviews as responsive and hands-on.
About this company
Dry Fast is a multi-location restoration company with a Huntsville-area office at 142 Fernhill Dr NW in Madison, Alabama. Their primary identity is water damage restoration, with mold removal and asbestos removal as related services. They serve both residential and commercial properties and offer 24/7 emergency response. The Huntsville location is one of six offices spanning Alabama, Tennessee, Kentucky, Mississippi, and Florida.
The mold removal page describes a four-step process: inspect and assess, remove and treat, clean and prevent, restore and recover. They mention using bleach-based and detergent solutions, thermal imaging, and dehumidifiers. The website displays IICRC certification badges, RIA membership, and EPA Lead-Safe certification. Nothing on the mold page stands out as unusual compared to other restoration companies offering mold work. Mold is a secondary service here, not their primary focus.
Services
Service area
Headquartered at 142 Fernhill Dr NW in Madison, Alabama. They serve Huntsville, Madison, Decatur, Athens, Ardmore, Brownsboro, Elkmont, Gurley, Harvest, Hazel Green, Meridianville, New Hope, New Market, Owens Cross Roads, Redstone Arsenal, and surrounding communities. The company also operates locations in Tuscaloosa AL, Memphis TN, Lexington KY, Jackson MS, and West Pasco County FL, but this listing covers the Huntsville office only.
Review consensus
Garrett, identified by multiple reviewers as the owner, appears in more reviews than any other employee. Reviewers describe him as personally responsive, knowledgeable about insurance processes, and hands-on during both assessment and remediation. Kemper Gokmen noted Garrett arrived within 30 minutes and coordinated follow-up visits around the homeowner's schedule. Thomas Doby described Garrett walking the family through every part of the mitigation process. Steven Cunningham credited Garrett with handling asbestos and mold removal while keeping the family safe. Michael appears in several reviews for water damage assessment and drying work. Bruce S praised Michael for responding the day after a water heater leak and being meticulous with the drying process. Gina Turner noted Michael came out quickly to evaluate walls after a broken water heater. Kischonn Lee received praise from Barbara Hambrick for professionalism. Dana and her crew drew a mention from Christopher Funkhouser for fast response to a burst water line. Wilder and Neuski were praised by Yaya Papa for being thoughtful and doing good work. Adam was named by both Jeremy Vaughn and Charlene Wright for assessing damage and easing worries during water leak incidents. Multiple reviewers highlight insurance claim assistance as a consistent strength.
0 found across 26 total reviews at 5.0★. None found. Zero negative reviews exist in the last 18 months across 26 total reviews at 5.0 stars. There is no complaint data to analyze.
Every review is 5 stars, and the review volume is modest at 26. Several reviewers have only 1 review on their Google account, which is common for restoration companies since customers typically do not seek these services frequently. Three Local Guides (Catherine, Evans Elliott, Alan Smith) left reviews, lending some credibility to the positive pattern. The praise consistently centers on Garrett's personal involvement, suggesting the owner is actively present on jobs rather than delegating to field staff. That is a positive signal for now, but as the company scales across six locations, it is worth confirming Garrett's involvement on your specific job.
Garrett (owner — praised repeatedly for fast response, insurance knowledge, hands-on involvement, trustworthiness). Michael (technician — praised for quick assessment, drying work, and thoroughness). Adam (technician — praised for damage assessment and easing customer concerns). Kischonn Lee (technician — praised for professionalism). Dana (crew lead — praised for fast response to burst pipe). Wilder (technician — praised for professionalism and thoughtfulness). Neuski (technician — praised alongside Wilder for good work). John (technician — praised for being wonderful to work with).
Ask for Garrett directly and confirm he will be involved in your job from assessment through completion. Get an independent mold test before authorizing any mold remediation work, since Dry Fast does both testing and removal. With 26 reviews and zero negatives, the track record is strong but the sample is small enough that you should ask for references from recent mold-specific jobs.
Keep in mind
- They do both mold inspection and mold removal. That is a conflict of interest. The company that finds mold should not be the same one paid to remove it. Get an independent mold assessment before authorizing remediation work.
- Mold removal is not their primary service. They are a water damage restoration company that also does mold work. If you have a mold-only situation with no water damage history, a mold-focused firm may be a better fit.
- With only 26 reviews and a perfect 5.0 rating, the review sample is small and untested by any negative feedback. A few bad experiences could shift the picture quickly.
- Dry Fast operates six locations across five states. The Huntsville office is a branch, not a standalone local business. Ask whether Garrett and his crew handle your job directly or whether work gets routed to other staff.
- The website mentions asbestos removal but provides no detail on credentials or process for that service. Ask specifically about asbestos abatement licensing if that is your need.