Provider profile
APEX RESTORATION DKI
Provider snapshot
What this listing says
Huntsville homeowners and property managers dealing with water damage or mold after storms, backed by the DKI national network's resources and 24/7 response.
Best for
- Huntsville and Madison County residents needing emergency water extraction or mold remediation after storms or plumbing failures.
- Property managers overseeing multifamily or commercial buildings who need a restoration company that can handle large-loss projects with insurance documentation.
- Healthcare facility operators requiring restoration work that meets infection-control and compliance standards.
- Homeowners who want a single contractor to handle the full chain from water damage cleanup through mold removal and structural reconstruction.
- Buyers who value having a national network behind a local crew, providing backup resources for major disasters.
About this company
Apex Restoration DKI operates out of Huntsville, Alabama, as one of 12 locations in a multi-state restoration company headquartered in Tullahoma, Tennessee. Mold remediation is one piece of their broader disaster restoration portfolio, which covers water damage, fire damage, storm cleanup, roofing repair, and reconstruction. They're part of the Disaster Kleenup International (DKI) network, the largest restoration network in North America.
What stands out is the range of specialty work they take on. They handle healthcare facility restoration with infection-control requirements, multifamily and large-loss projects across apartment complexes and commercial buildings, and carry a lead-safe certification. Their mold page describes containment, HEPA filtration, antimicrobial treatment, and moisture source repair. They bill insurance companies directly and use Xactimate for estimates.
The Huntsville office sits at 2106 W. Ferry Way SW. The company serves Madison County and surrounding North Alabama communities, claiming response times often within the hour. They also operate locations in Birmingham, Boaz, Knoxville, Memphis, Clarksville, Denver, and several other cities across Tennessee and Georgia.
The 3.3-star Google rating across 44 reviews is below average for a restoration company. However, every review from the last 18 months is 5 stars, suggesting either a recent turnaround in service quality or a shift in the team handling Huntsville jobs. The older negatives that pulled the rating down are no longer within the recency window.
Services
Service area
Headquartered in Tullahoma, Tennessee, with the Huntsville office at 2106 W. Ferry Way SW. Serves Huntsville, Madison County, and surrounding North Alabama communities. The broader company operates 12 locations across Tennessee, North Alabama, North Georgia, and Denver, Colorado.
Review consensus
Amelia (likely Amelia Davis based on one review) dominates recent praise. At least eight reviewers from June 2026 single her out for responsiveness, kindness, and clear communication. Tim Brown gets credit for keeping a homeowner informed during a storm-damage lumber repair. Paul Vann and Nathan earn praise for storm and roof work, with one reviewer ranking their coordination above two previous roof replacements over a lifetime. Colby appears in multiple older reviews for fast after-hours water damage response. Todd is praised alongside Nathan for weekly check-ins during an insurance-delayed project.
0 found across 44 total reviews at 3.3★. No 1-star reviews appear in the last 18 months. The 3.3 overall rating across 44 reviews indicates earlier complaints existed, but they fall outside the recency window and their text is not available for analysis.
The review timeline shows a gap between mid-2024 and March 2026, followed by a burst of positive reviews in March and June 2026. Many of the June 2026 reviews focus on a single employee (Amelia) and several come from low-review-count accounts. This could reflect a genuine new hire who is earning loyalty, or it could reflect a reputation recovery effort. The absence of any recent negatives despite the 3.3 overall rating means the older problems are invisible but still drag the score.
Amelia Davis (customer-facing role -- positive, named in 8+ reviews for responsiveness and care). Tim Brown (contractor's agent -- positive, praised for communication during storm repair). Paul Vann (project coordination -- positive, praised for diligent communication on roof and storm work). Nathan (project coordination -- positive, praised for weekly check-ins and smooth process). Todd (project coordination -- positive, praised alongside Nathan for professionalism). Colby (water mitigation technician -- positive, praised in multiple reviews for fast after-hours response). Kevin (field work -- positive, praised alongside Paul for home repairs). Mike (field worker -- positive, praised for fire cleanup work). Zack (field worker -- positive, praised for fire cleanup work).
Recent reviews are uniformly positive, and Amelia in particular gets strong praise for customer care. But the 3.3 overall rating means this company has a history of letting people down. Ask what has changed in the last year, request references from recent mold remediation jobs specifically, and get your scope and timeline in writing before signing.
Keep in mind
- The 3.3-star overall rating across 44 Google reviews is below the typical threshold for restoration companies, though all reviews from the last 18 months are positive. Ask what changed.
- Mold remediation is one service among many for this company. Their primary identity is disaster restoration and water damage. If you need a mold-focused specialist, this is a generalist.
- The Huntsville office is a branch of a multi-state operation headquartered in Tullahoma, Tennessee. Your project may involve coordination between the local crew and a central office.
- Their website claims 12 locations across three states and response times within the hour. Confirm the Huntsville crew's actual availability for your specific situation and timeline.
- Several of the recent 5-star reviews cluster on the same dates (June 4, 2026 and March 19, 2026), and some come from single-review accounts. This pattern is worth noting when weighing the recent improvement.