Provider profile
Special Touch
Provider snapshot
What this listing says
North Alabama homeowners from Huntsville to Guntersville who need mold remediation paired with water damage restoration from a locally owned company with 30+ years in the region and two Alabama offices.
Best for
- Huntsville, Guntersville, and North Alabama homeowners dealing with mold that developed after water damage, where both problems need one contractor.
- Property managers and commercial facility operators who need emergency restoration with an ERP (Emergency Response Plan) on file.
About this company
Special Touch is a restoration company headquartered in Guntersville, Alabama, with a second office in Brewton serving South Alabama. Mold remediation is one part of a broader operation that covers water damage, fire damage, storm damage, biohazard cleanup, and crawl space encapsulation. They have been in the restoration business for more than 30 years.
What stands out is the crawl space encapsulation service alongside mold remediation. Many restoration companies stop at removing the mold; Special Touch also installs vapor barriers, dehumidifiers, and crawl space sealing to address the moisture source. Their website states they do not perform mold testing and instead refer clients to independent industrial hygienists, then build a remediation plan from those results. They hold an A+ BBB rating and Google Guaranteed status, and they are an IICRC firm.
5.0 stars across 180 Google reviews is statistically unusual. That volume with a perfect rating suggests a company where the field crews consistently deliver on what the office promises. Reviewers repeatedly describe same-day or next-day arrivals and clear communication about the insurance process.
Services
Service area
Headquartered at 184 Avalon Way, Guntersville, AL, with a second office at 1266 South Blvd, Brewton, AL. Primary service corridor is North Alabama: Huntsville, Madison, Decatur, Athens, Cullman, Albertville, Scottsboro, and Guntersville. The South Alabama office serves Brewton, Mobile, Gulf Shores, and surrounding areas. The website lists 200+ Alabama cities spanning the entire state, from Birmingham to Dothan to Mobile, which is an unusually broad claim for a two-office operation.
Review consensus
Nathan (Nathen Brazelton) is the most frequently named employee, appearing in reviews spanning from 2023 through 2026. Reviewers describe him arriving within 30 minutes to an hour, assessing the damage, and explaining the process in plain language. Bailee (Bailey Vervynckt) is the second most mentioned, consistently praised for hands-on work alongside Nathan and for being easy to communicate with. Cody draws praise from property managers specifically, with multiple reviewers in that category calling him their go-to contact. Jamison is named across reviews for customer service and community involvement. Josh and John are frequently mentioned together for weekend and after-hours calls. Alohra in the office gets credit for keeping customers updated throughout multi-day jobs. Multiple reviews confirm the 60-minute-or-less response time the company advertises. Insurance coordination is a recurring theme, with reviewers saying Special Touch handled claims paperwork and billed insurance directly.
0 found across 180 total reviews at 5.0★. No negative reviews exist in the 18-month recency window. With 180 total reviews at a 5.0 rating, the scraped data contains zero complaints to evaluate.
A 5.0 rating with 180 reviews is extremely rare. The review base skews toward water damage and fire damage customers rather than mold-specific work. Only a few reviews explicitly mention mold remediation (Austin Mosley describes mold/water remediation by Cody and Jamison; Michelle Bales describes mold remediation and crawl space encapsulation; Christina Sallustio describes mold discovery during a flooring project). Most reviewers describe water damage response. The company appears to earn its reviews through emergency response speed and personal follow-through from named technicians.
Nathan/Nathen Brazelton (project manager/technician — positive across many reviews, praised for fast response, clear explanations, and hands-on work). Bailee/Bailey Vervynckt (technician — positive, frequently paired with Nathan, praised for communication and care). Cody (technician/estimator — positive, praised by property managers and residential customers for expertise and fast quoting). Jamison/Jameson (owner/manager — positive, praised for customer commitment and community involvement). Josh/Joshua (technician — positive, praised for responsive weekend work and explaining the process). John (technician — positive, mentioned alongside Josh for after-hours and weekend response). Ryan (technician — positive, praised for hard work and keeping customers updated on insurance). Alohra (office coordinator — positive, praised for communication and keeping customers informed). Tommy (technician — positive, mentioned alongside Nathan for quick morning arrivals). Angie (technician — positive, praised for fire cleanup work on a boat). Chris (technician — positive, mentioned alongside Josh for emergency response).
With zero complaints in the recent window and 180 reviews at a perfect 5.0, the review record gives you nothing to worry about but also no negative data to learn from. Ask for Nathan or Cody by name when you call. If your job is specifically mold-related, ask what percentage of their current workload is mold versus water damage, since most reviews describe water damage response.
Keep in mind
- They perform mold assessment and remediation but refer mold testing to third parties. That separation reduces conflict of interest, but confirm upfront that your testing will come from an independent industrial hygienist, not a partner who sends all remediation work back to Special Touch.
- Their service area claims span the entire state of Alabama, from Huntsville to Mobile to Dothan. That is a 300+ mile range. Confirm realistic response times if your property is outside the Huntsville-Guntersville or Brewton corridors.
- Zero negative reviews in the last 18 months makes it impossible to assess how they handle problems. Ask for references from jobs where something went wrong and how they resolved it.