Provider profile
PuroClean Restoration Services
Provider snapshot
What this listing says
Northeast Alabama homeowners dealing with water or mold damage who want an owner-operated PuroClean franchise with 24/7 response and insurance coordination from Fort Payne.
Best for
- Fort Payne, Gadsden, Scottsboro, and Albertville homeowners needing mold remediation tied to a water damage event
- Homeowners who want a single contractor to handle water extraction, mold removal, and reconstruction without coordinating multiple companies
- Property owners whose insurance company or agent recommended a restoration company and want to verify PuroClean's track record independently
- Commercial property managers in northeast Alabama needing 24/7 emergency response for water or mold damage
About this company
PuroClean Restoration Services is a nationally franchised restoration company headquartered on Airport Road in Fort Payne, Alabama, serving the broader northeast Alabama region. Owners Jerral and Chrystal Ingle run the operation, and Jerral shows up repeatedly in reviews as someone who stays involved from the first call through project completion.
Their mold work follows the PuroClean corporate playbook: containment with negative air pressure, HEPA filtration, HEPA vacuuming, antimicrobial treatment, and EPA-registered disinfectants. They use infrared cameras and moisture meters to find hidden moisture. One notable detail: they recommend third-party clearance testing after remediation rather than self-certifying, which separates them from companies that grade their own work. They also handle reconstruction in-house, so you can go from water extraction through drywall replacement with one contractor.
Jerral is a Lions Club member and belongs to both the Fort Payne and Gadsden City Chambers of Commerce. The franchise holds IICRC certification and EPA Lead Safe certification. Multiple reviewers mention insurance agent referrals, suggesting the company has built relationships with local adjusters and agents.
4.8 stars across 65 Google reviews with zero negative reviews in the last 18 months is unusually clean for a restoration company. Restoration work generates friction by nature -- insurance disputes, unexpected costs, timeline delays -- so a spotless recent record stands out.
Services
Service area
Headquartered in Fort Payne, Alabama at 802 Airport Road West. They list over 40 service area cities across northeast Alabama including Gadsden, Scottsboro, Albertville, Boaz, Rainsville, Attalla, Rainbow City, Collinsville, Stevenson, and Sylvania. The coverage area is broad for a single-location franchise -- confirm response times for cities on the edges of their territory.
Review consensus
Jerral draws the most mentions across reviews -- multiple customers describe him personally coordinating their projects from first contact through completion. Shonta Barnes earned specific praise for arriving within minutes and immediately deploying equipment during a water emergency. Mark Augustine was singled out for going above and beyond during a house fire restoration, managing both home and belongings recovery. Clint was praised for honesty, telling one homeowner they did not actually need the service after his inspection. Reviewers consistently highlight fast response times (including middle-of-the-night calls), clear communication throughout the process, and willingness to coordinate directly with insurance companies. Several reviewers mention being referred by their insurance agent.
0 found across 65 total reviews at 4.8★. No 1-star reviews found in the last 18 months (0 found across 65 total reviews at 4.8 stars). Two 4-star reviews provide the only critical feedback: one reviewer noted the crew failed to rehang wall items after painting despite photographing their locations, and another mentioned kitchen cabinets that were not perfect, though the project manager Jeremy worked to make it right.
The owner, Jerral, appears by name in at least seven reviews spanning 2023 through 2025, always in a hands-on capacity -- coordinating repairs, managing crews, or being the first point of contact. For a franchise operation, this level of owner involvement is unusual and likely drives the consistently high ratings. Multiple reviewers also mention insurance agent referrals, suggesting the company has built trust with the local insurance community as a reliable vendor.
Jerral (owner -- positive, mentioned in 7+ reviews for hands-on project coordination). Chaz (staff -- positive, mentioned alongside Jerral for burst pipe response). Shonta Barnes (staff -- positive, praised for immediate emergency response and equipment deployment). Jeremy (project manager -- positive, coordinated well with homeowner and insurance on water damage repairs). Mark Augustine (staff -- positive, went above and beyond during house fire restoration). Clint (staff -- positive, praised for honest assessment and telling a customer they did not need service). Shawn (technician -- positive, mentioned for carpet removal and wall work, described as friendly and efficient). Nelson (technician -- positive, worked alongside Shawn on flooding damage). John (technician -- positive, mentioned for water damage work, described as on time and skilled). Ray (staff -- positive, handled follow-up visit with attention to detail). Alejandro (crew lead -- positive, praised for guiding homeowners through every stage of repair). Michael (technician -- positive, handled sewage overflow cleanup).
This is an owner-operated PuroClean franchise where Jerral Ingle stays personally involved in projects. Ask for Jerral or Shonta Barnes if you want someone who will respond fast and communicate throughout the job. The clean review record and multiple insurance agent referrals suggest a reliable operation, but confirm response times if you are outside Fort Payne proper.
Keep in mind
- PuroClean is a national franchise. The Fort Payne location is locally owned by Jerral and Chrystal Ingle, but corporate systems, pricing structures, and training standards come from the parent company. Ask how much local discretion they have on scope and pricing decisions.
- They list over 40 service area cities across northeast Alabama. For locations far from Fort Payne -- like Gadsden or Scottsboro -- ask about response times and whether the same crew handles the full job or if subcontractors are involved.
- The website mentions industry-standard pricing systems across the franchise network. Get a written estimate before work begins and confirm whether pricing follows Xactimate or another standardized system your insurer accepts.
- One 4-star reviewer (Laurie Bates) noted the crew did not rehang items on walls after painting despite taking photos for that purpose. Ask upfront what "restore to pre-loss condition" includes and does not include.