Provider profile
ServiceMaster Restoration by SMP2
Provider snapshot
What this listing says
Florence-area homeowners dealing with water damage or post-leak mold who want a locally owned franchise with 24/7 response and in-house reconstruction capability.
Best for
- Florence and Shoals-area homeowners who need water damage dried out fast and want the same company to handle mold cleanup if it develops.
- Insurance-referred jobs where you want a franchise that already has relationships with carriers and handles the claims process.
- Commercial property managers who need a single contractor for water extraction, mold remediation, and structural rebuild.
- Homeowners who want carpet, upholstery, or duct cleaning from a company that also does restoration work.
About this company
ServiceMaster Restoration by SMP2 is a locally owned ServiceMaster Restore franchise in Florence, Alabama, co-owned by Carol Stechyn, Catherine Whitwell, and Paul Stechyn. Mold work is one piece of a broader restoration operation that also handles water damage, fire and smoke cleanup, storm damage, and odor removal for both homes and businesses.
The Florence team runs a sizable crew with dedicated roles: Tara Mack and Justin Foster serve as general managers, Glen Stowe supervises field work, Candi Hargrove manages fire and contents projects, Hunter Whitwell handles project management, and Gabe Smith runs construction. That in-house construction arm means they can take a job from initial water extraction through drywall replacement without subbing out the rebuild. Their mold process uses containment, antimicrobial treatments, and EPA-registered products. They also mention working with outside testing facilities for laboratory analysis and written remediation plans.
The national ServiceMaster Restore brand claims over 65 years of history. This Florence franchise lists a team of 20-plus people on their website, which is large for the market. They hold IICRC credentials and a ServiceMaster "Top 50" designation.
4.8 stars across 71 Google reviews is strong, and zero negative reviews in the last 18 months is unusual for a restoration company. Most of the review volume comes from water damage and carpet cleaning jobs rather than mold-specific work.
Services
Service area
Based at 4011 Florence Blvd in Florence, Alabama. The franchise operates under the ServiceMaster Restore Florence location, serving the Shoals area. The website does not list specific cities or counties beyond Florence, so confirm coverage if you are outside the immediate Florence metro.
Review consensus
Jimmy Feltman is the most frequently named employee, praised in at least eight reviews for carpet cleaning, duct work, and water damage response. Reviewers describe him as friendly, prompt, and willing to go beyond the job scope. Glen Stowe is the second most mentioned, recognized for leading crews on water damage jobs and commercial projects. Lisa Jordan draws praise for fast emergency response on water heater bursts and smoke damage. Multiple reviewers highlight after-hours and weekend response times, with several noting the crew arrived within an hour of the call.
0 found across 71 total reviews at 4.8★. No negative reviews in the last 18 months. The review record during this period is entirely 5-star ratings.
The review volume skews heavily toward water damage response and carpet or duct cleaning. Mold remediation is listed as a service but barely shows up in the review base. This makes it hard to assess their mold-specific track record from reviews alone. The franchise model also means the team page shows high turnover of technician positions, which is common for restoration companies but worth noting if you want continuity on a multi-week mold project.
Jimmy Feltman (technician — positive, named in 8+ reviews for carpet cleaning, duct work, and water damage). Glen Stowe (supervisor — positive, named in 6+ reviews for water damage and commercial jobs). Lisa Jordan (project role — positive, named in 3 reviews for fast emergency water damage response). Amanda McHargue (estimator — positive, named in 1 review). Catherine Whitwell (co-owner — positive, named in 1 review for fast response). John (technician — positive, named in 1 review alongside Jimmy and Wayne). Wayne (technician — positive, named in 1 review). Dylan (technician — positive, named in 1 review with Glen). Hanna (technician — positive, named in 1 review with Lisa for water leak response). Armando (staff — positive, named in 1 review for empathy and kindness).
This is a well-reviewed restoration company with strong water damage and cleaning reviews, but limited mold-specific feedback. Ask for Jimmy Feltman or Glen Stowe if you want the crew members reviewers mention most. Because they handle both testing and remediation, get an independent mold assessment before signing off on their remediation scope.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. The company that finds the mold profits from removing it. Ask for an independent mold assessment before agreeing to remediation work.
- Most Google reviews mention water damage response or carpet cleaning. Very few reference mold-specific work, so the review track record does not tell you much about their mold remediation quality.
- This is a franchise operation. The local team handles your job, but corporate policies, pricing structures, and insurance billing practices come from ServiceMaster national. Ask upfront whether estimates and timelines are set locally or by corporate guidelines.
- Their website mentions working with "nationally recognized testing facilities" for mold analysis, but does not name the labs or explain who holds the testing relationship. Clarify whether the independent lab reports to you or to ServiceMaster.