Provider profile
HH Restoration
Provider snapshot
What this listing says
Shoals-area homeowners dealing with crawl space mold or water damage who want a family-owned operation with IICRC AMRT credentials and direct insurance advocacy from the owners.
Best for
- Homeowners in Muscle Shoals, Florence, Sheffield, Tuscumbia, or Killen who need mold removal after water damage from plumbing failures, tub overflows, or crawl space moisture.
- Homeowners who want the company owner directly involved in the inspection, remediation, and insurance claim process rather than delegated to a rotating crew.
- Homeowners in the Huntsville or Decatur area who need water or mold work, though response times will be longer given the company is based in the Shoals.
About this company
HH Restoration is a family-owned restoration company based in Florence, Alabama, serving the Shoals Metro Area (Muscle Shoals, Florence, Sheffield, Tuscumbia, Killen) and reaching into the Huntsville corridor. Their primary work is water damage mitigation and restoration, with mold mitigation and remediation as a growing part of the business.
Amber Hardy co-founded the company with her husband Samuel Hardy. Amber is a former Washington State trooper who holds IICRC credentials in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Applied Microbial Remediation Technician (AMRT). Samuel is a former Navy submariner who also ran a property maintenance company covering 1,700 properties. Tim Hardy, Samuel's father, handles fine woodworking and detail-oriented restoration tasks. The company started after the Hardys experienced poor service from large mitigation companies during their own home floods.
On the mold side, their website describes a process that includes containment, HEPA air scrubbers, antimicrobial treatments, drying, and dehumidification. They handle both mold inspection and remediation in-house. Multiple reviewers describe crawl space mold assessments and same-day remediation work. The company also works directly with insurance adjusters and positions itself as an advocate for homeowner coverage.
A 5.0-star rating across 45 Google reviews is exceptional. Nearly every review names Amber by name, and the consistency of praise around response time, communication, and insurance coordination is unusual for a company this size.
Services
Service area
Based in Florence, Alabama. Core service area covers the Shoals Metro: Muscle Shoals, Florence, Sheffield, Tuscumbia, and Killen. They also list Huntsville, Athens, Madison, and Decatur as service areas, extending roughly 90 minutes east of their home base.
Review consensus
Amber Hardy dominates the review landscape. She is named in the majority of reviews, praised for fast response (same-day visits are a recurring theme), detailed explanations of the damage and process, and direct involvement in insurance claims. Chris Gray described her visiting daily to check drying progress after a burst pipe, comparing HH favorably to a previous bad experience with another company. Felicia Turnley said Amber came out the same day, found mold in a crawl space, returned the next day for remediation, and arranged a contractor for repairs. Doc Bites described two technicians doing a crawl space mold assessment and immediate remediation. Elena Chowning and El Belle both praised Amber's calm response during water emergencies. Samuel Hardy is named in several reviews for hands-on work. Trey Lambert described Sam coming out the same day after a burst pipe when two other companies were unavailable. Tyler Elam, a Local Guide with 50 reviews, praised Sam for sewage and water damage response. Leonard Burton, another Local Guide (23 reviews), praised Amber's moisture-reading technology and said he chose HH specifically over corporate restoration companies. Multiple reviewers note insurance advocacy as a strength, with Amber working directly with adjusters.
1 found across 45 total reviews at 5.0★. Celia Hargett (6 reviews) described calling HH after a plumber recommended a mold prevention assessment for a small water leak. She expected a free estimate but was charged $175 for the visit, which the owner described as an emergency service call. A dehumidifier and fan were set up during the visit. Hargett said she was advised not to contact her insurance company until demolition was done, and that when she did call her insurer, they warned her about the company by name. She canceled the next day but was invoiced for nearly $700, including a $125 charge for equipment pickup. The owner reduced the bill by $200. The owner's response reframed the visit as an authorized emergency response with equipment setup, not an estimate, and stated pricing followed industry-standard estimating software. The two accounts contradict on whether the service was presented as a free estimate or an emergency call, and on whether insurance was to be contacted before or after demolition.
The 100% owner response rate and the detailed, personalized response to the single negative review suggest active reputation management. The positive reviews are heavily concentrated around Amber Hardy personally, which is both a strength signal and a key-person risk. Most reviews describe water damage work, not mold-specific jobs. The mold reviews that exist (Felicia Turnley, Doc Bites, Allen Michael, Jason) describe crawl space mold or water-to-mold scenarios rather than standalone mold remediation. The company appears relatively new, with all 45 reviews falling within the last year, and rapid growth from the Shoals into the Huntsville corridor.
Amber Hardy (co-owner, lead on inspections, insurance, and project management — positive across 30+ reviews). Samuel Hardy (co-owner, field work — positive, praised for same-day response and hands-on work). Tim Hardy (Samuel's father, woodworking and detail work — mentioned on website only, not in reviews).
Ask for Amber directly. Her personal involvement is the main reason this company gets the reviews it does. Before booking a mold job, get clarity on whether the initial visit is free or billable, since the one negative review centers on that exact confusion. Because HH does both mold inspection and remediation, bring in a separate testing company to confirm the scope before work starts and to verify clearance after.
Keep in mind
- HH Restoration inspects for mold and remediates mold. When the same company does both, there is a financial incentive to find problems that lead to paid remediation work. Consider getting an independent mold test before or after their assessment.
- One reviewer reported being charged $175 for what she expected to be a free estimate, plus additional equipment and return-trip charges totaling nearly $700. The owner's response described it as an emergency service call with equipment setup, not an estimate. Ask upfront whether an inspection visit is free or billable, and what triggers charges.
- Amber Hardy runs most customer-facing interactions. Several reviews describe her personally doing inspections, insurance calls, and project management. If the company scales or Amber is unavailable, ask who will handle your job.
- Their core service area is the Shoals Metro (five cities). They also list Huntsville, Athens, Madison, and Decatur. One reviewer (David Sanders) noted his home was about 90 minutes from their office. Confirm response time and whether the same crew handles jobs outside the Shoals.