Provider profile
Protek
Provider snapshot
What this listing says
Montgomery-area homeowners dealing with water damage that led to mold, who want a single restoration company to handle cleanup, remediation, and insurance claims under one roof.
Best for
- Montgomery, Prattville, and Millbrook homeowners who need mold remediation tied to water or storm damage and want one company to handle everything from drying to rebuild.
- Property owners with active insurance claims — Protek files directly with carriers and has relationships with over a dozen major insurers.
- Commercial property managers (offices, schools, churches, hotels) needing multi-service restoration after a water event that caused mold.
- Homeowners who need content pack-out and storage during remediation — Protek runs a Fireline-based contents restoration operation.
- Emergency situations where mold discovery accompanies an active water leak or flood — Protek dispatches 24/7.
About this company
Protek operates out of Elmore, Alabama, serving the greater Montgomery area as a full-service restoration company. Mold is one piece of what they do — their primary business is water, fire, and storm damage restoration. They handle mold testing and mold remediation in-house, along with HVAC duct cleaning and the rebuild work that follows. Their website states they use infrared cameras and moisture meters to locate mold sources, and industrial-grade dehumidifiers for drying.
The mold remediation process Protek describes on their website is methodical: environmental assessment first (they say an outside environmental company produces the remediation protocol), then water extraction, containment of affected areas, disposal of contaminated materials, HVAC treatment, and final repair. They also offer content restoration — including electronics and art — through their Fireline system, which is unusual for a mold-focused job but relevant if water or fire damage preceded the mold.
Protek claims more than 25 years in the restoration industry. They hold BBB accreditation and belong to both the Montgomery and Prattville Chambers of Commerce. Their IICRC-certified technicians staff a 24/7 operation. Jody Lankford appears on their LinkedIn as a principal. They work directly with major insurers including State Farm, USAA, Allstate, and Liberty Mutual.
At 3.7 stars on Google with 48 reviews, Protek sits well below the threshold where you can feel confident booking without digging deeper. The recent negative reviews — four 1-star and one 2-star in the past 18 months — raise specific concerns about workmanship quality and follow-through that potential customers should investigate before signing.
Services
Service area
Protek is headquartered in Elmore, Alabama, and primarily serves the greater Montgomery area including Prattville, Millbrook, Wetumpka, and Pike Road. Their website also references Auburn and Opelika, roughly 60 miles east of Montgomery — confirm crew availability if you are outside the immediate Montgomery metro.
Review consensus
Kayla, identified as a project manager, draws repeat praise — LD Oliver credited her crew with going "way beyond the scope of the job," and Marcee Moore called her out by name for being helpful during a fire restoration. Brandon earned a shoutout from JacQuetta K B for exceptional service during a stressful situation. Anthony was praised by Oliver King for being thorough in explaining the process. Multiple reviewers mention fast emergency response, good communication during the project, and workers who show up on time. Several insurance-referred customers — including Jackie Atkins and Sharon Davis — reported smooth experiences. Jonica Palmore noted the team was considerate of pets.
4 found across 48 total reviews at 3.7★. J T described a $40,000+ job from several years ago with ongoing quality problems surfacing later — a toilet reinstalled without a wax seal caused hidden water damage. The same reviewer alleges workers smoked inside the home, subcontractors complained about non-payment, and a window was left open for weeks in July. The owner's response denied the smoking and payment claims, creating an unresolved factual dispute. Crazy otto (January 2025) had Protek back three times and still found paint everywhere and poor finish work; this reviewer also said employees did not speak English, making communication difficult. The owner responded that they always have bilingual personnel on site. Uhh ok (February 2025) reported postponed cleaning and called the work amateur — a single-review account with no details. Conchi Hinton (February 2025) called the service horrible; the owner acknowledged claim delays but attributed them to material supply issues and other parties. Charmelle Luckie gave 2 stars, saying the initial water damage cleanup went well but everything after that fell apart — workers used her bathrooms and left them filthy, left trash everywhere, and used her cleaning supplies. She had to call the GM repeatedly to get the job finished.
The negative reviews share a structural theme: Protek's emergency response and initial water extraction draw praise even from unhappy customers (Charmelle Luckie gave them credit for that phase), but the longer rebuild and finish work is where quality breaks down. This is common in restoration companies that staff up quickly for emergency mitigation but rely on rotating subcontractor crews for the slower reconstruction phase. The owner responses reinforce this read — they're mostly template language offering a phone number rather than specifics, suggesting a reputation management approach rather than case-by-case accountability. The 5-year warranty they mention in multiple responses may have real value, but only if you're willing to push for callbacks.
Kayla (project manager — positive, praised by LD Oliver and Marcee Moore for going beyond scope and staying hands-on). Brandon (crew member — positive, praised by JacQuetta K B for exceptional service during stressful situation). Anthony (role unclear — positive, praised by Oliver King for keeping customers informed about the process).
Protek can mobilize fast and handle the initial water emergency well, but the finish work and reconstruction phase carry real risk. If you hire them, ask for Kayla as your project manager — she has the strongest track record in reviews. Get the 5-year warranty in writing and do a detailed walkthrough before signing off on completed work.
Keep in mind
- Protek does both mold testing and mold remediation. This is a conflict of interest — the company that finds the mold profits from removing it. Their website says an outside environmental company produces the remediation protocol, but ask who that company is and whether you can choose your own.
- Four 1-star reviews in the past 18 months describe shoddy workmanship requiring multiple return visits, including paint left everywhere, missing wax seals on reinstalled toilets, and unfinished punch-list items. At 3.7 stars across 48 reviews, this is a pattern, not a fluke.
- Multiple reviewers report workers leaving job sites messy — trash, dirty bathrooms, and using homeowners' cleaning supplies. Ask upfront about site cleanup expectations and daily end-of-work procedures.
- Owner responses to negative reviews follow a template pattern: most offer to "reach out to our office" without engaging with the specific complaint. One response directly denied a customer's claim about smoking and non-payment of subcontractors, creating a factual dispute that was never resolved publicly.
- Protek claims to serve cities from Montgomery to Auburn and Opelika — a 60-mile spread. Confirm actual technician availability and response times for your specific location.