Provider profile
Roto-Rooter Plumbing and Water Cleanup
Provider snapshot
What this listing says
Decatur and Tennessee Valley homeowners dealing with water damage that has led to mold growth, who want one company to handle the plumbing fix, water extraction, and mold removal in a single coordinated job.
Best for
- Decatur and Tennessee Valley homeowners who need mold remediation triggered by a plumbing failure or water damage event, handled start-to-finish by one company.
- After-hours emergencies where a burst pipe or sewage backup has created standing water and potential mold risk in a crawl-space home.
- Commercial properties in the Decatur metro that need mold and water damage work coordinated with insurance documentation.
- Septic system owners in Morgan, Lawrence, or Franklin counties who need pumping, repair, and related mold or water cleanup.
- Homeowners who want the convenience of a single provider for plumbing, water damage, and mold work rather than coordinating multiple contractors.
About this company
Roto-Rooter in Decatur operates as an independent franchise under the national Roto-Rooter brand, run by manager Randy Anderson. The franchise covers the Tennessee Valley from an office on Highway 431 in Albertville, serving Decatur, Hartselle, Haleyville, Hamilton, and surrounding communities across five counties. Mold remediation sits within their water damage restoration division rather than standing on its own.
What makes this location different from a standalone mold company is the plumbing-to-restoration pipeline. When a pipe bursts and mold follows, this franchise handles the plumbing repair, water extraction, structural drying, and mold removal without handing you off to a subcontractor. Their website references HEPA vacuums, air scrubbers, dehumidification equipment, and antimicrobial treatments for mold work. They hold IICRC certification (number 248263) and Alabama plumbing license MPG-3043.
The Roto-Rooter brand has operated since 1935, though this Decatur franchise functions independently with its own pricing, staff, and service guarantees. Randy Anderson manages local operations, and the franchise runs 24/7 year-round with fully stocked service vehicles.
4.7 stars across 376 Google reviews is a strong showing for a franchise operation covering this wide a territory. The volume suggests steady demand across plumbing, septic, and water damage work, not just mold remediation.
Services
Service area
Headquartered on Highway 431 in Albertville, Alabama, serving the Decatur metro and greater Tennessee Valley. Covers Lawrence, Morgan, Franklin, Marion, and Winston counties. Named service cities include Decatur, Hartselle, Hamilton, Haleyville, Moulton, Russellville, and over 25 smaller communities. The five-county footprint is broad for a single franchise location, so confirm response time for your area.
Review consensus
Jose Chavez draws the most consistent praise, named in roughly a dozen reviews for being knowledgeable, honest, and personable. Multiple reviewers specifically call out his clear explanations and repeat-customer loyalty. Jesse earns praise for drain and sewer camera work, with reviewers noting his thoroughness in diagnosing problems. Josh gets strong marks for septic work and customer communication, with one reviewer crediting him for saving thousands compared to a competitor's misdiagnosis. Bryan Sanford draws praise for water heater and sewer line work. Kevin earned holiday-season goodwill for a Christmas Eve water heater replacement. Office staff Tiffany, Heather, Kimberly, and Tricia receive specific praise for responsiveness and customer service. Across the board, reviewers highlight fast response times, same-day or next-day scheduling, and technicians who explain the work clearly.
2 found across 376 total reviews at 4.7★. 2 found across 376 total reviews at 4.7 stars. One detailed 2-star review from April 2026 describes a plumber who spent nearly six hours on a clogged toilet line, could not clear it alone, spent significant time on the phone in her van, and needed to borrow homeowner tools. A second technician arrived and resolved the problem in under an hour. The same reviewer reported the first plumber refused to discuss their homeowners insurance coverage despite the office having been informed. A second 2-star review from December 2024 had no text; the owner responded saying they could not find the reviewer in their records, which may indicate a fake review or name mismatch.
The franchise model creates a split personality in the reviews. The named technicians — Jose, Jesse, Josh, Bryan, Kevin — each have personal followings with repeat customers asking for them by name. The single detailed negative complaint is about an unnamed newer technician whose skill level fell well below the standard set by these regulars. This suggests the franchise delivers strong results through its experienced field staff but may rotate in less experienced techs who are not yet at the same level. Owner responses are mixed: 50% response rate on recent negatives, with the one response being a polite but unable-to-verify-the-reviewer reply rather than engagement with the complaint specifics.
Jose Chavez (plumber/technician — highly positive, named in ~12 reviews for knowledge and honesty). Jesse/Jessie Lamar (technician — positive, praised for drain work and camera inspections). Josh (septic/technician — positive, praised for septic work and saving customer money). Bryan Sanford (plumber/technician — positive, praised for water heater and sewer line work). Kevin (plumber — positive, praised for after-hours and holiday service). Lana (technician — positive, praised for knowledge and teamwork). Jeffrey (technician — positive, mentioned working with Lana). Tiffany (office staff — positive, praised for helpfulness). Heather, Kimberly, Tricia (office/customer service — positive).
Ask for Jose, Jesse, Josh, or Bryan by name when you book — these four have track records across dozens of reviews. If the franchise sends someone you have not heard of, ask about their experience level with mold remediation specifically. The 24/7 availability and plumbing-to-mold pipeline make this a strong option for water-damage-driven mold problems, but get an independent mold assessment before agreeing to remediation work from the same company that diagnosed the issue.
Keep in mind
- Roto-Rooter does both mold testing and mold remediation. A company that identifies a mold problem and then sells you the fix has a financial incentive to find problems. Consider getting an independent mold assessment before committing to remediation work.
- This is a plumbing company first. Mold remediation is one division within a broader operation. If you need standalone mold work unrelated to a plumbing or water event, a dedicated mold remediation firm may bring more focused experience.
- The franchise covers five counties across the Tennessee Valley. Confirm response time to your specific location before booking, especially for non-emergency mold work in outlying areas like Haleyville or Hamilton.
- Pricing, services, and guarantees vary by franchise location. National Roto-Rooter promises do not automatically apply to this independently operated Decatur franchise.
- One recent review described a significant gap in technician skill levels, with a newer plumber taking six hours on a job a more experienced tech finished in under one. Ask which technician will be assigned to your mold work.